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Frequently Asked Questions
Please see below for answers to common questions from customers
ORDER & PAYMENT
How can I place an order?
Select the product you like from our website’s product categories, choose your size and color options, and click the “Add to Cart” button. You can complete your order by proceeding to checkout from your cart.
What payment methods do you accept?
We accept credit cards such as Visa, MasterCard, and American Express, as well as secure payments via PayPal. Cash on delivery is not available. All payment methods are secure, and your personal information is protected. Installment payment options may be available for selected credit cards.
How can I cancel or change my order?
To cancel or modify your order, it must not have been shipped yet. Please contact us as soon as possible at info@nodesignstore.com.If your order has already been shipped, you may proceed with a return or exchange. For more information, please visit our “Return and Exchange Policy” page.
SHIPPING & DELIVERY
What is the shipping fee?
For orders within Europe and other regions, shipping is free for purchases over €400. For orders below this amount, a €55 shipping fee applies. Orders shipped outside the EU may be subject to customs duties and import taxes, which vary by country and are the customer’s responsibility. These fees are not covered by our company.
WHICH COUNTRIES DO YOU SHIP TO?
We offer international shipping to many countries worldwide, in addition to Türkiye. For detailed information about shipping destinations and rates, please visit the Shipping Policy section on our website.
WHEN WILL MY ORDER BE SHIPPED?
All orders are processed within 3–5 business days (excluding weekends and public holidays) after you receive your order confirmation email. Once your order has been shipped, you will receive a shipping notification.
WHICH SHIPPING CARRIERS DO YOU USE?
Domestic orders within Türkiye are shipped via DHL eCommerce (MNG Kargo), while international orders are securely shipped via DHL Express. For detailed information about shipping destinations and rates, please visit the Shipping Policy section on our website.
RETURNS & EXCHANGES
How can I return a product?
You may return your product within 14 days of receiving it. Returned items must be unused, undamaged, and in resalable condition, with original tags attached and in original packaging. You can initiate your return request through our website. Once the returned item reaches us, it will be inspected and, if it meets the return conditions, the return process will be completed.After approval, the refund will be processed via the original payment method within the legally required 14-day period.Items that have been used, washed, damaged, or have had their tags removed will not qualify for a refund. In such cases, a store credit equal to the product value will be issued, which can be used for future purchases.For more details, please visit our “Return and Exchange Policy” page.
Can I exchange a product?
Yes, exchanges are available only for size changes. You may request a size exchange within 14 days of receiving the product, provided it is unused and in its original packaging. The exchange process will begin once the returned item reaches us. For more details, please refer to our “Return and Exchange Policy” page.
SIZE & PRODUCT INFORMATION
How do I choose the right size?
Each product page includes a size chart. You can use this chart to find the best fit according to your body measurements.
Where can I find information about fabric content and product care?
Detailed fabric composition information is available on each product page. Care instructions can be found on the product’s washing label, which provides guidance on proper washing, drying, and ironing methods.
Where are your products made? Are they original?
All our products are produced in our ateliers in Turkey, in accordance with high-quality standards. Each piece is original, designed and carefully crafted by our brand. We prioritize quality and aim to offer distinctive and elegant designs.
What is your stock availability?
Tüm siparişler Türkiye'deki depolarımızdan gönderilmektedir. Ana depomuz Antalya'da bulunmaktadır.